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16th March 2020
At Thompson's Services we have been looking out for our customers, colleagues and wider community for nearly 10 years, and in these challenging times we will continue to make this our priority.
Whilst we are striving to run our operations as normal, we are taking additional measures to ensure your health and safety, and play our part in reducing the transmission of COVID-19.
Here are some of the steps we are taking to protect our customers and maintain our levels of service:
We are working hard to make sure that the products and services you need are available when you need them. We are following government guidance to ensure the cleanliness of our equipment and clothing, including cleaning work areas, payment devices etc. We are making sure we understand the role we play in helping prevent the spread of the virus through frequent hand washing, avoiding social contact and social distancing.
Online - www.thompsons-services.com our website is running as normal, with updates available as we receive them. We are also committed to taking the best possible care of our employees, their families and local communities so we are supporting all government guidelines including social distancing where possible.
In these uncertain times we want to reassure you that we’re here to support you and your family with a good understanding of the services you require plus a friendly face when you need a bit of escapism from the news.
Thank you for your continued custom,
23rd March 2020
Following the governments advice regarding the lockdown imposed today across the country, we will continue to carry out essential repairs and callouts where practically possible.
We will adhere to the following guidelines where practically possible
Prior to attending a client’s property:
We will consider whether anyone is self-isolating, or has been in contact with anyone who has been diagnosed with COVID-19 or has recently gone into self-isolation. If the answer is ‘Yes’, we will then consider whether the work can be re-scheduled for a later date.
As well as protecting ourselves, and householders, we will also consider the welfare of any colleagues, especially if they fall into one of the vulnerable categories.
We will consider whether there is a vulnerable person at the property, i.e: Aged 70 or older, Under 70 with an underlying health condition, those who are pregnant. If the answer is 'yes' and the work is essential, we will consider internal isolation (e.g. the person stays in a room away from the working activity and the surfaces that may have been touched are cleaned at the completion of the work; We will deploy suitable PPE (more information below).
Irrespective of whether anyone in the property is vulnerable, we will try to maximise distancing while attending the property. Particularly avoid the kind of close contact that may have been routine when doing handover or demonstration at the end of the job, and carry out these conversations as clearly as you can but with greater separation, possibly by phone.
Attending a client's property:
On arriving at your property if we feel uncomfortable with the situation, regarding COVID-19 exposure for ourselves or yourselves then we will withdraw immediately and explain via a phone call why the works can't take place and reschedule.
Follow government advice we will and are washing our hands (for over 20 seconds) with soap or use of alcohol hand sanitising gel, when we arrive at our client’s property. And we wash our hands on a regular basis thereafter.
Personal protective equipment (PPE) will be worn at all times including, but not exclusive, suitable disposable face masks, gloves and surface wipes.
Before we leave, we will dispose of any PPE we have used directly into our client’s external rubbish bin, and wash/ gel your hands. We will ipe down any surfaces you may have come into contact with.
*Note - this guidance is to assist our employees and clients. It is not an official process